We Want To Help You...

• When should I create a support ticket?

  This support desk is to help you with any technical issues that you may be having with the website or one of the products you bought. Examples might be a dead link or cannot access the website or product.

  This help desk is not meant to be used for coaching or assistance in building your internet business.

  If you feel that the website or product is not functioning properly, then please report the problem by submitting a ticket.

• When can I expect a response?

  Please note, when you submit a help desk ticket, it may take up to 2 business days to get a reply back in normal circumstances. You may not get a reply on the weekend.

  While we still try to get back to you the same day, please understand that there are certain circumstances that may create a back log. Some tickets may be beyond the scope of expertise of the General Help Desk Staff and may require the involvement of a specialist. If this is the case, they will respond to you to let you know that they have passed your information and you should expect an answer in another 2 business days or less or you may get a reply directly from the correct personnel.

• I haven't gotten a response yet!

  Any ticket you submit will be replied to. It is impossible for a ticket to go unanswered. Please do not post a duplicate ticket for the same reason. This will only have 2 people working on your ticket at 2 different times and can actually create a delay in response to you.

  If it’s more than two days already and you still haven’t received a response, you can send an email to support@positivelypractical.com

  Finally, when creating a support ticket, please be as detailed as possible. Give the product, date, and time you purchased, the price you paid, your receipt number, and how you paid, along with a complete description of your problem. Feel free to include any screenshots or videos you made to show the problem. We look forward to helping you with your problem.

• I can't log in to the website.

  Login details are case sensitive so be sure your caps lock is not on.

  Once you purchased a product or even got it from a giveaway, you will automatically receive your login details with the subject “[Product Access]” from the “PPN Team”. In case you lost the email, you can click “Forgot Password” on the login page. If for some reason you’re still having issues, please submit a ticket.

• I can't find my product.

  Your product can be accessed from the menu bar – “Available Products” at the top of the page once you log in to the website. If you are showed in a Wrong Membership Page and you have the receipt for buying your product, please submit a ticket providing your proof of receipt.

  If there are other products that you want to buy, you can upgrade from within the website. The Wrong Membership Page will direct you to the page where you can buy the product.

• How do I cancel my membership?

  As much as we don’t want to see you go, you may send us a ticket regarding your cancellation. But please note that on some payment platforms for a monthly recurring fee, we don’t have any control over that. Please contact your provider regarding the payment cancellation.