The Help You Need
Important Notice About Using Help. Please read this section carefully to ensure you get the help you need as fast as possible.
We Want To Help You...
Regardless of the challenge you may be experiencing, rest assured that your question is very important to us. Moreover, helping you find the solution and the assistance you need is just as important.
Support tickets are answered within 24 to 48 hours. Our help desk is open from 9:00AM to 5:00PM pacific time. Monday thru Friday and we follow the US and Philippine National Holiday schedule.
Holidays
January 1
3rd Monday of January
2nd Monday of February
February 25
Thursday before Easter Sunday
Friday before Easter Sunday
May 1
4th Monday of May
June 12
June 19
July 4
4th Monday of August
1st Monday of September
November 1
4th Thursday of November
November 30
December 25
December 30
New Year's Day
Martin Luther King, Jr. Day
President's Day
EDSA
Maundy Thursday
Good Friday
Labor Day
Memorial Day
Independence Day
Juneteenth
Independence Day
National Heroes Day
Labor Day
All Saints Day
Thanksgiving Day
Bonifacio Day
Christmas Day
Rizal Day
Many of the common general questions are answered in the Frequently Asked Questions section of our help desk. If you decide to submit a ticket you must create an account at our support desk and then log back in TO THE HELP DESK within 24 hours to see our response. Keep in mind that the support staff is here to help you with the operation of THIS website.
